Communication Skills Master Class: The Essential Guide to Effective Communication

Course Overview

The communication skills online training course describes the different forms of communication, such as verbal and nonverbal, and the benefits good communication can have on your personal and professional life.

Communication is so essential to our success, but many of us are unwittingly giving the world a message that we’d rather not. By completing this short course, you can gain insight into what you could improve on, and build a plan that’s tailored to you.

The course also explains how you can become a more effective listener and enhance your emotional intelligence and how nonverbal cues such as body language, facial expressions, gestures, tone of voice and other cues can impact communication.

Course Objectives

This training course covers the following:

• Describes the different forms of communication, such as verbal and nonverbal
• Discusses how to choose the best channel of communication
• Outlines the 7 Cs of effective communication
• Be able to identify common communication problems that may be holding you back.
• Develop your questioning skills so you can get the information you want.
• Learn what you?re saying without speaking, and how to control your nonverbal messages.
• Develop your listening skills and empathy.
• Build on your ability to handle difficult situations.
• Become more assertive and confident in your communication.

Course Content

The way you communicate affects every aspect of your life. You can communicate through spoken words, e.g. in a face-to-face conversation or talking on the phone. Or you can communicate through writing, such as an email or report, or non-verbally through your body language and facial expressions.

Good communication skills not only help you more accurately convey your message but can help you build more meaningful relationships and interact more effectively with the people around you. If you feel you are not a good communicator, there are many techniques you can use to improve. For example, practicing how you speak, listen and write to others. Understanding how your body language supports or contradicts your meaning can also help you become a more effective communicator.

Another major part of effective communication is developing your emotional intelligence. This is the ability to identify and manage your own emotions as well as the emotions of others. The course explains the four areas of emotional intelligence. People who adopt all four areas often have stronger leadership skills, are able to manage stress more effectively and have more meaningful relationships both inside and outside the workplace.

The course uses scenarios to enhance learning and the application of learning

Who should take this Course?

Individuals wanting to improve their personal development skill set.

Earn a Career Certificate

Add this accomplishment to your professional profiles including LinkedIn, resume, and social media. You can also mention it in your performance review.

Benefits of Obtaining a Rupetta Academy Certificate:

• Certify Your Skills: By earning a CPD-accredited Rupetta Academy Certificate, you can showcase your skills and expertise in your field.
• Stand Out from the Crowd: Adding your Rupetta Academy Certification to your resume can help you stand out from other job candidates and make a positive impression on potential employers.
• Advance in Your Career: You can share your Rupetta Academy certificate with potential employers to demonstrate your skills and capabilities, which can help you advance in your career.